Privacy Policy

01Who we are

Action Point is a task and incident management SaaS platform built for the hospitality and food service industry. It is operated by SOLUTION 22 AUS PTY LTD (ABN 77 160 488 273, ACN 160 488 273), an Australian private company registered for GST and based in VIC 3175, Australia.

In this Privacy Policy, "Action Point", "we", "us", and "our" refer to SOLUTION 22 AUS PTY LTD as the operator of the Action Point platform. "You" refers to any individual who accesses or uses our platform, whether as a business customer, team member, or visitor to our website.

Our registered address and contact details are provided in Section 12 below.

02Information we collect

Information you give us directly

• Account information: name, email address, job title, and business name when you register or submit an enquiry.
• Team data: names and email addresses of staff members added to your organisation account.
• Task content: titles, descriptions, photos, and chat messages created within the platform.
• Payment information: billing address and payment card details, processed securely by our payment provider. We do not store card numbers.
• Enquiry and support communications: messages you send us via the contact form, email, or in-app support.

Information collected automatically

• Usage data: features accessed, actions taken, session timestamps, and in-app navigation.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, and crash logs.
• Location data: approximate location based on IP address, and more precise location if you enable location tagging for tasks (you may disable this in settings).
• Cookies and similar technologies: described in Section 5.

Information from third parties

We may receive information about you from third-party integrations you connect to Action Point (for example, a POS system or calendar tool), only to the extent you authorise that integration.

03How we use your information

We use the information we collect to:

• Provide, operate, and improve the Action Point platform and related services.
• Create and manage your account and organisation workspace.
• Send you transactional communications (account confirmations, SLA alerts, task notifications).
• Respond to your enquiries, support requests, and feedback.
• Process payments and manage your subscription.
• Monitor platform performance, diagnose issues, and prevent abuse.
• Personalise your experience within the platform.
• Comply with legal obligations and enforce our terms.
• Send product updates, feature announcements, and marketing emails where you have consented or where permitted by law. You may unsubscribe at any time.

We process your personal information on the following legal bases: contract performance (to deliver the service you have subscribed to), legitimate interests (to operate and improve our business), legal obligation, and consent where indicated.

04How we share your information

We do not sell your personal information. We may share it with:

• Service providers: third parties who help us deliver the platform (hosting, analytics, payment processing, email delivery, customer support). These parties process data only on our instructions.
• Your organisation's administrators: if you are a staff member on a business account, your account owner and administrators can see your task activity, profile, and content within their workspace.
• Legal and regulatory authorities: when required by applicable law, court order, or to protect the rights and safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction.

Any third-party service providers we use are required to maintain appropriate security and may not use your data for their own marketing purposes.

05Cookies and tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how you use the platform, and improve our marketing.

Types of cookies we use:

• Essential cookies: necessary for the platform to function. Cannot be disabled.
• Preference cookies: store your settings such as theme (dark/light mode) and language.
• Analytics cookies: help us understand traffic patterns and feature usage. We use privacy-respecting analytics tools.
• Marketing cookies: used to show relevant advertising on third-party platforms, only where you consent.

You can manage your cookie preferences through our cookie banner or via your browser settings. Disabling essential cookies may affect your ability to use the platform.

06Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the duration of your subscription and for up to 90 days after account closure, to allow re-activation.
• Task content and chat history is retained according to your plan (30 days on Starter, 1 year on Pro, custom on Enterprise).
• Financial records may be retained for up to 7 years to comply with Australian tax law.
• Support communications are retained for up to 3 years.

After retention periods expire, data is securely deleted or anonymised.

07Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit (TLS) and at rest.
• Role-based access controls within our team and platform.
• Regular security reviews and penetration testing.
• Incident response procedures.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

08Your rights

Under Australian Privacy Act 1988 (Cth) and, where applicable, other privacy legislation, you have rights regarding your personal information, including:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention obligations.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to certain types of processing, including direct marketing.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at the address in Section 12. We will respond within 30 days.

If you are not satisfied with how we handle your request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

09Children's privacy

Action Point is a business productivity platform not intended for use by persons under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you believe a child has submitted information to us, please contact us at the details in Section 12.

10International transfers

Action Point operates from Australia. Your data may be processed by our service providers in countries outside Australia, including the United States and Europe. Where we transfer data internationally, we ensure appropriate safeguards are in place consistent with the Australian Privacy Principles, including data processing agreements with our service providers.

11Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if you have an account) or by placing a prominent notice on our website, at least 14 days before the change takes effect.

Your continued use of Action Point after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

• Privacy Officer: SOLUTION 22 AUS PTY LTD
• ABN: 77 160 488 273
• ACN: 160 488 273
• Email: privacy@actionpoint.app
• Business location: VIC 3175, Australia

We will acknowledge your request within 5 business days and aim to resolve it within 30 days.