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Manage the floor smarter,
resolve issues faster.

Action Point gives your team one place to log, escalate, and close operational issues — with SLA countdowns, automated reminders, and built-in chat. Built for the people on the floor, not the boardroom.

Request a Walkthrough →See How It Works

No credit card · Personal onboarding · Reply within 1 business day

Dashboard preview

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Features Built for real work

Everything your floor team needs, nothing they don't.

Powerful, intuitive features that streamline tasks, sharpen accountability, and keep service moving.

Track your success

Detailed insight into task completion, team performance, and SLA progress.

94%

On time

16h

Saved/wk

100%

Logged

Smart task management

Assign, prioritise, and track tasks with clarity. Real-time updates, custom statuses, and visual boards keep everyone aligned.

New

Kitchen

Walk-in fridge temp high

In Progress

Floor

Booth 4 light flickering

Review

Front

Entry door soft-close

Activity breakdown

40%

Maintenance · 40%

Cleaning · 32%

Requests · 28%

Work together

Assign tasks, share photos, and collaborate effortlessly across the whole team.

+12

Why Action Point Designed for the floor

The fastest way to fix what's broken.

Six core capabilities that turn chaos into a clean, accountable workflow your whole team can run on instinct.

Quick Escalation

One tap to flag an issue as Urgent and route it to the right person instantly. SLA countdowns start the moment a task is created.

Priority Tracking

Four priority tiers keep the dashboard scannable. Managers see the full picture; staff see only what matters to them.

Automated Reminders

Tasks that go untouched trigger automatic notifications and escalate up the chain. Nothing falls through the cracks.

Request System

Staff submit requests for supplies, maintenance, or approvals directly inside Action Point. Managers respond in one screen.

Built-in Chat

Every task has a threaded chat channel. Ask, share a photo, confirm the fix — all without leaving the task view.

Secure & Multi-site

Role-based access and a full audit trail. Multi-site managers oversee every venue from one secure dashboard.

Use Cases Every industry that runs on people

Built for the way your team actually works.

Action Point adapts to any team that needs to log, escalate, and resolve issues fast.

Restaurants & Cafés

The floor never stops. Neither should your ops.

Issues pile up, get forgotten, or hit the wrong person at the wrong time. Action Point puts structure under the chaos.

Maintenance logged with photo proof, not word of mouth
Health & safety compliance tracked automatically
Shift handover replaced by a live task board

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Corporate Offices

Facilities management without the inbox chaos.

From broken AC to IT requests — one place to receive, prioritise, and close every facilities request with a full audit trail.

Staff submit requests from any device — no email, no calls
SLA breaches escalate automatically
Reporting for board-level FM compliance reviews

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Electrical & Trades

Job management built for the field.

Multi-site visibility of every open job without the radio calls and WhatsApp threads.

Raise jobs on-site via mobile — no paperwork
Assign to the nearest available tradesperson instantly
Photo evidence for compliance and warranty records

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Interior Design

Snag lists and site issues, managed in one place.

Turn your snag list into a live, trackable task board with photo proof and sign-off built in.

Log snagging items by room with photo reference
Assign fixes directly to the right contractor
Track completion ahead of client handover

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Hotels & F&B

Guest experience starts behind the scenes.

Connect housekeeping, engineering, and F&B into one live ops view. No more radio noise.

Room defects and guest requests tracked to resolution
Cross-department handovers without walkie-talkies
GM sees all property issues live on one dashboard

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Retail & QSR

Run a tighter store without the noise.

Replace sticky notes and group chats with a structured system every team member can use in seconds.

Equipment faults, spills, stock issues logged in seconds
Area managers oversee multiple stores from one dashboard
Opening and closing checklists as tracked task lists

Book a Walkthrough →

App Tour Designed for one-handed use

See it in action.

Every screen is built for the person mid-service, with flour on their hands. Clean, fast, and built for the floor.

Your entire floor, at a glance.

Live overview of all open tasks, SLA countdowns, and team activity — sorted by urgency.

Live priority feed

Urgent tasks surface instantly — no scrolling to find what's critical.

SLA countdown timers

Every task shows the time left before the SLA breaches.

Filter, sort, and get to work.

A scannable view of every open, in-progress, and resolved item with built-in filters.

Swipe actions

Half-swipe to comment or archive. Full swipe to complete.

Smart filters

Filter by priority, status, or person in one tap.

Everything about an issue, in one view.

Photo evidence, chat thread, assignee history, and SLA status — all on one screen.

Threaded chat per task

Every task has its own conversation — context never gets lost.

Photo evidence

Staff attach photos at creation — no ambiguity about the issue.

Log an issue in under 20 seconds.

Title, priority, photo — submit. The system handles routing, SLA, and notifications.

Auto location tagging

The app tags the area automatically — staff just confirm.

Smart auto-assignment

Routes to the right team based on type and priority.

Dashboard

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screenshot-dashboard

Pricing Value, built for scale

Choose your plan for success.

Every plan includes personal onboarding and a dedicated account contact. Priced per location — ask about multi-site discounts.

MonthlyYearlySave 20%

Starter

A$149/mo

Per location · up to 15 users

Task creation & escalation
Priority tracking (4 tiers)
Push notifications
30-day task history

Get Started

What teams say after switching.

“

Action Point cut our maintenance response time in half. The kitchen team picked it up with zero training.

Daniel R.

Ops Director, Harbourside Group

“

We stopped losing issues in the WhatsApp group. Every task now has an owner and a deadline.

Priya N.

GM, The Grand Café

“

The SLA countdowns changed how our team works. Nothing sits untouched during a busy service anymore.

Marcus T.

Head Chef, Ember Kitchens

“

Managing five sites used to mean five phone calls. Now I see everything on one dashboard.

Aisha K.

Area Manager, QuickServe Co.

“

Photo evidence on every job has saved us countless warranty disputes. Game changer for our trades crew.

Tom B.

Director, Volt Electrical

“

The handover between shifts is finally seamless. The evening team knows exactly what's outstanding.

Elena M.

F&B Manager, Coastline Hotels

How It Works Four simple steps

From dropped pin to done.

Drop a pin

Staff log an issue with a photo and location in seconds — no training, no paperwork.

Auto-route & assign

The task routes to the right person by type and priority. The SLA countdown begins instantly.

Collaborate & track

Chat on the task, share updates, and watch progress in real time as it moves to done.

Resolve & learn

Close the loop with manager confirmation, and use analytics to keep improving every week.

Questions Everything you need to know

Frequently asked questions.

Can't find what you're looking for? Reach out and we'll get back to you within one business day.

We don't offer a self-serve free trial. Instead, we set every customer up personally with a guided walkthrough — configuring your team, escalation rules, and first workflows together. You'll see exactly how Action Point fits your operation before you commit.

Most single-site teams are fully set up within a day. Because the app is designed to be used on first instinct, staff typically need no formal training — they tap, photo, and submit.

Yes. The Pro and Enterprise plans support multi-site management, letting area managers oversee every venue from a single dashboard with site-level filtering and reporting.

Action Point runs on the web console, iOS, and Android with full feature parity. Your team uses whichever fits their role, and everything stays in sync in real time.

Absolutely. You can change plans at any time and the update takes effect immediately, with no loss of data or access to your workflows.

Get in Touch Let's talk

No free trial. Just a proper walkthrough.

Action Point isn't a sign-up-and-figure-it-out tool. We set up every customer personally — your team, your escalation rules, your first workflows. Together.

Guided onboardingWe set up your team with you, not for you
Reply within 1 business dayWe respond to every enquiry personally
No commitment requiredSee the product before you decide

Request Access or a Walkthrough

Tell us about your business and we'll be in touch.

Manage the floor smarter,
resolve issues faster.

Trusted by hospitality, trades, and facilities teams everywhere